HVAC Sales Academy Purchase Policy


Our goal is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to our live events as quickly as possible. The following is designed to ensure your satisfaction and understanding of the purchase process on the HVAC Sales Academy site and applications where this appears, including sites and applications where we facilitate ticket resale transactions (collectively, the “Site”). If you have any questions, please contact us. Your purchases on our Site are subject to these terms. Please also review our Terms of Use which govern your use of our Site.

Currency

All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars.

Payment Methods

We accept several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in the United States, HVAC Sales Academy.com accepts American Express, Visa, MasterCard and Discover for qualifying events.

Who You Are Buying From

HVAC Sales Academy acts as their own ticket agent to their upcoming events. When you purchase a ticket for an event that is located in the United States, then HVAC Sales Academy will be handling the transaction and collecting payment for the Event.
Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your HVAC Sales Academy account or HVAC Sales Academy customer service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Canceled and Rescheduled Events

Occasionally, events are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that specific event. For exact instructions on any canceled or postponed concert, please check the event information online or contact us.

If an event is canceled, and you purchased your ticket through HVAC Sales Academy.com, or our phone center, we will automatically issue you a refund to the credit card, debit card or gift card that you used to purchase that ticket.

If the event was moved or rescheduled, we may set refund limitations. Please contact us for more information or to request a refund if you cannot attend the rescheduled event. Please make sure to include/provide your account information so we can expedite your refund if applicable.

Billing Information Verification

Orders are subject to credit card approval and processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, HVAC Sales Academy customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your tickets to another customer without further notice.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other HVAC Sales Academy operated system.

Multiple Browser Windows

When ordering tickets online with us, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.

Limitation of Liability

Event date and time are subject to change. See the Limitation of Liability section in the Terms of Use for additional limits on our liability.

License, Ejection and Cancellation, No Redemption Value

HVAC Sales Academy reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with HVAC Sales Academy rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket’s face amount. A ticket is not redeemable for cash.

Recording, Transmission and Exhibition

You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us and the HVAC Sales Academy to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after event) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.