We’re all aware of the importance of asking questions while on a service call. Asking questions allows us to properly diagnose and solve our homeowners’ problems. What many don’t realize is that HOW we ask our questions is just as important as what questions we ask. There’s a fine line between asking questions and making our homeowners feel like they’re being interrogated. Out of the 7 skills of the technicians sales process, asking questions is quite possibly the single most important skill we can develop. This week, we’re joined by Gary Elekes as he teaches us the techniques used to develop how we ask the questions in our sales process.
Watch this week’s training to learn the 7 keys of communication.