As service technicians, we have to deal with 2 sides of a service call: the “technical” side of things and the “sales” side of things. And, lets be honest, we service techs often don’t like dealing with the sales side of things. We’re so worried about coming off as a “pushy sales guy” that we might cut corners and maybe not be as thorough with our process. But what if I told you that not being thorough during the sales process would be doing a disservice to our homeowners? Be thorough, complete the process, and don’t skip steps – that is your professional responsibility.
Watch this week’s training to learn about
the importance of running a thorough service call.