Now that we’ve learned about the four major social styles and how to recognize them, it’s time to learn how to deal with each social style in the field. Every social style has it’s own personality traits. Our goal is to use our knowledge of those personality traits to have the best possible interaction with our homeowner, but there’s one more social style that factors into this equation: yours. Knowing and understanding your own social style enables you to adapt or “flex” your social style to give our homeowners the best possible customer experience.
Watch this week’s tip as we continue our discussion of social styles for technicians.